Besner Lachaine Valiquette uses Array to effectively gather and collect data that can be stored in Zen Desk Sell. Used mainly for their customers, Array provides a solution to pass through customer forms to Zen Desk Sell.
BLV identified their challenges and began to evaluate their options
Having been a long time Zen Desk Sell CRM user, BLV were looking for a forms service that would integrate well with Zen Desk Sell. The BLV business was growing but it wanted to stay lean and automate as many processes as it could. Being a small firm, BLV often wears many hats and their time must be spent efficiently. Anything they can do to streamline their internal processes is key to BLV’s success. Array provides a robust integration with Base and seemed to meet all of BLV’s needs.
How Array met BLV’s specific needs as a small business
After BLV partner - Erik Valiquette, had looked at several options on the market, Array’s integration with Zen Desk Sell CRM was the most robust and it did exactly what he was looking for. Another reason BLV were drawn towards Array was for the user-friendly clean user interface that Array offered, which in turn, helps Erik focus on what’s important: Building a simple, friendly and useful tool for his customers.
“I cannot rave enough about Lauchcloud’s outstanding customer service! Not only are they quick to respond but their eagerness to help is amazing. I can confidently say that the Array crew is by far my favorite to work with. I am impressed by the continuous additions and integrations they offer and by the flexibility the platform provides.”
Erik Valiquette Besner
Lachaine Valiquette,
Owner
I am impressed by the continuous additions and integrations they offer and by the flexibility the platform provides.”
The result of implementing Array as a data management system and what it means for daily BLV work processes
Erik noticed right away, that Array's proper integration with Zen Desk Sell a winning feature for BLV. Erik says that having the possibility to pass through attachments from a form to Zen Desk Sell has saved BLV a ton of time on manual work and time. Looking to the future there is excitement at BLV about how Array can help them streamline their internal and external interactions and processes.
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