In hospitality, it’s all about smooth, seamless customer experiences. Travel and tourism businesses need guest experience software tools that make life easier for your workforce without impacting customer experience. Array offers those tools all wrapped up into one incredibly powerful platform.
Hotel Inspection Software for the Modern Hospitality Industry
Array’s suite of hotel software tools makes any job in the hospitality industry simple. Ensure your guests have the best experience possible with hotel inspection and checklist software designed especially for you.
The guest experience toolkit
Do your customers self-report? Does your team need to collect visual data? Array’s forms let you capture images straight from a laptop or tablet.
Tell the whole story by capturing up to sixty seconds of video with your forms, providing you with insights that you won’t get from words or static images.
Take bookings directly from your forms so users can specify a convenient time for a visit, meeting or other time-sensitive appointment. Array integrates seamlessly with a range of calendar and productivity software.
Save time - and expense - with email triggers that kick into gear when a relevant form is submitted. No need for manual workflows, Array handles everything.
Capture data from QR codes by allowing form users to instantly scan codes using their phone or tablet, without ever leaving the app.
Automate approval workflow without pushing paper
Protect everyone during the COVID-19 Pandemic
Array can be used to keep your patrons and premises COVID-19 safe, with simple, effective screening and tracking functionality.
- Integrate with thermometers for symptom checking
- Integrate with cameras to check for masks
- Store tracking data simply on a secure cloud server
- Customizable symptom checklists for guest screening
Track and assign tasks with automated workflows
Reduce your administrative workload by automating tasks and workflows using simple, powerful logic functions.
- Intelligent conditional logic to automatically create and assign tasks
- Automated email, SMS, & message triggers
- Remote overviews and approvals
- Secure file delivery
Find out what your guests really think
Using Array’s powerful form builder, you can create custom satisfaction surveys that are automatically distributed to your patrons to give you genuine, honest insight.
- Create branded customer satisfaction forms
- Automatically request feedback via email or SMS
- Collect form data into simple, accurate reports
- Request video or picture evidence of any issues
Keep track of any incidents in real time, from any location
By using Array to manage incident reports, you’ll receive instant data from any of your locations or premises, keeping you fully informed of any issues and problems.
- Create custom incident report forms
- Automatically collect incident data as it’s received
- Use logic to trigger automatic responses and tasks
- Allow staff to access incident reports from any device
Plan and manage events in seconds
Array lets you create, plan and manage events at any of your hospitality locations, thanks to a range of simple, powerful integrations.
- Fully customizable sign-up forms
- Full integration with calendars
- Take bookings direct from your forms
- Instantly collect attendee or interest data
Smart Visitor Management for check-ins, check-outs, and enrollments
You can simply customize Array for use as smart guest experience software, handling everything from enrollments to instant automated check-ins and check-outs.
- Fully customizable enrollment forms
- Trigger notifications when a guest checks in or out
- Create simple check-out checklists to improve customer experience
- Securely collect customer check-in data